illys.com accepts the return or exchange of full-priced merchandise with the original receipt and tags attached for up to 60 days after purchase. All sale merchandise is exchangeable only. All sale merchandise is final sale during red tag promotional clearance events (Items that end in .97 cents and that have an additional discount are final sale items). All sales are final on undergarments, sunglasses, goggles, watches, jewelry, cosmetics, skateboards, CDs, blind box merchandise, Contour, GoPro and Beats by Dre merchandise. Partial returns of multiple item promotions forfeit all promotional pricing. Even exchanges of the same promotional item are allowed.
Returns are refunded in the method of original payment. Shipping is nonrefundable. All merchandise must be returned in its original unused, unwashed packaged & resalable condition. Shoeboxes must not have tape or any other shipping labels on them - shoeboxes used as shipping boxes will not be accepted.
Please send your pre-paid, insured package to:
Irvine, CA 92618